See results and action plans for the 2020–21 academic year below. 

Last year, the Division of Student Affairs carried out its third annual campuswide survey to hear directly from students about their experiences with the division’s service areas.

The confidential survey was distributed to 34,563 students at UC Davis between March 29 and April 26, 2021, of which 3,318 (10%) responded. The survey captured students’ experience with 28 departments, as well as questions regarding the Campus Ready campaign implemented to inform students about resources during the pandemic.

Survey takers’ feedback has provided participating departments with a fuller understanding of where their services are most successful from a student point of view—and where to focus efforts and resources toward improvements going forward.

2020-21 Survey Highlights and Takeaways

• Overall satisfaction scores ranged from 3.12 to 4.45 on a 5-point scale:
  • 4 units were in the “Excellent” range (4.30 and higher)
  • 20 units were in the “Good” range (3.60 to 4.29)
  • 4 units were in the "Marginal" range (3.00 to 3.59)

Strengths

• Students expressed high levels of satisfaction with the majority of the services listed and were particularly satisfied with the individuals providing support. Survey takers found staff to be:
  • Courteous (identified as a strength for 22 units)
  • Helpful (identified as a strength for 18 units)
  • Knowledgeable (identified as a strength for 14 units)

Primary Opportunities

• Primary opportunities are identified as areas to concentrate efforts on, and where improvements are most likely to lead to improved student satisfaction. Survey takers identified the following primary opportunities:
  • Facilitates Problem Resolution (identified as a primary opportunity for 25 units)
  • Understands My Needs and Requirements (identified as a primary opportunity for 24 units)
  • Moving in a Positive Direction (identified as a primary opportunity for 21 units)

Units that participated in the survey have created departmental action plans in response to this feedback, and student suggestions are already being implemented.